Support
How can we help?
We're here to help you make the most of your Sonderly Connection Network experience. Whether you have questions about your membership, need technical assistance, or simply want to connect with our team, we're happy to help.
We can help with
Account and login
Trouble signing in, resetting your password or accepting an invitation.
Membership and billing
Your membership, access, and any past payments or receipts.
Technical assistance
Something not loading or working as expected in the app or website.
Profile and privacy settings
Choosing who sees each answer, editing your profile and blocking members.
Account deletion requests
Permanently deleting your account and data.
General inquiries
Anything else — gatherings, introductions or joining the network.
Contact us
Frequently asked questions
How do I join?
Sonderly is invitation-only. Request an invitation from our home page and we'll be in touch if there's a place for you.
I forgot my password.
On the sign-in page, choose "Forgot password" and we'll email you a link to set a new one.
How much does it cost?
Nothing right now — membership is free for now. If that ever changes, we'll tell you before anything is charged.
How do I manage or cancel my membership?
Signed-in members can open Manage Membership from their Profile. If you cancel, your profile is kept so you can return anytime.
Who can see my profile answers?
You choose for each answer: visible to members, private but used for matching, or private and not used. Private answers are never shown to other members.
How do I delete my account?
Go to Profile and choose Delete account, or send us a request below with the topic "Account deletion request" and we'll take care of it.
Can members message me directly?
No. There are no unsolicited messages — your contact details are shared only when you both accept an introduction.
Read our Privacy Policy.